The Portal
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Operational FAQ
The essentials, briefly.
Most communities are fully onboarded within seven business days from signed agreement. This includes uniform fitting, route choreography, container delivery, and the first audit baseline.
Every valet is W-2, bonded, and covered under a $2M general liability policy. Certificates of insurance are issued directly to ownership upon request.
On-time rate, photo-verified pass logs, diversion metrics, resident complaint trends, and a property-specific improvement roadmap. Delivered as a branded PDF and live dashboard.
Yes. Our Reserve and Bespoke tiers are calibrated for vertical communities with concierge desks, freight elevator scheduling, and after-hours compactor service.
A missed pass is flagged within the audit window and remediated the same night. Repeat misses trigger a captain review and a service credit to the operator.